Gambling is entertainment — and like all entertainment, it works best when it is a free, informed choice made within personal limits. At 10wine, responsible play is not a policy document — it is a daily commitment to every user across Pakistan.
Our Commitment
At 10wine, we believe every adult who chooses to gamble has the right to do so in an environment that actively supports their ability to stay in control. That means accessible tools, honest information and a team that takes problem gambling seriously — not just during sign-up, but throughout your entire experience on the platform.
Gambling should be funded from disposable income — money you are genuinely comfortable parting with. When a single lost wager causes real financial stress, or when a session stretches past the point of enjoyment, those are signals worth listening to. We help you listen.
We recognise that Pakistani players approach gambling within a specific social and cultural context. Sporting passion runs deep here — whether it is Pakistan cricket lighting up Lahore during a PSL final, or the entire country watching a World Cup chase unfold. That passion deserves a platform that matches it with equal seriousness about player welfare.
Please remember: Online gambling is subject to restrictions under Pakistani law, including the Prevention of Gambling Act, 1977. 10wine does not claim Pakistani government authorisation. Users are responsible for understanding local law before participating.
Player Protection Tools
Every 10wine account comes with a full suite of responsible gambling controls. These are not afterthoughts — they were built into the platform from day one, and they are available to every user from the moment of registration.
Set a maximum deposit amount per day, week or month directly in your account settings. The limit takes effect immediately — any request to increase a limit is subject to a mandatory reflection period before it becomes active. Reductions always take effect at once.
Available for all deposit methods including mobile wallet and bank transfer options.
Set a maximum net loss threshold per day, week or month. Once your limit is reached, further wagering is automatically suspended until the limit period resets. Loss limits are one of the most effective tools for protecting your bankroll and your wellbeing.
Setting a loss limit has no impact on winnings — only on net losses incurred during the period.
Configure automatic notifications that alert you when you have been playing for a set duration — 30 minutes, 1 hour, 2 hours or a custom interval. Time passes quickly during a PSL chase or a live casino session; these reminders help you stay aware and make deliberate choices about continuing.
Reminders appear as on-screen notifications with the option to continue or log out.
Take a short break from the platform without permanently closing your account. Cool-off options include 24 hours, 48 hours, 7 days, 14 days and 30 days. During a cool-off period, you cannot log in, deposit or place wagers. The period cannot be shortened once activated.
Cool-off periods take effect immediately upon confirmation. No marketing emails during cool-off.
Self-exclusion is a longer-term voluntary ban from 10wine. Options range from 6 months to 5 years, with a permanent exclusion option also available. During exclusion, all access to the platform is blocked and all marketing communications cease immediately. Exclusion periods cannot be reversed mid-term.
To request self-exclusion, contact support at [email protected] or use the dedicated tool in account settings.
Your account dashboard shows a clear record of your deposit history, wagering activity, session durations and net results over selectable time periods. Reviewing your history regularly is one of the simplest and most honest ways to stay informed about your gambling habits.
History data is available for up to 12 months in the account activity section.
Age & Eligibility
10wine is an adults-only platform. You must be at least 18 years of age, or the higher minimum age required by the operator's license jurisdiction, to register or use any feature of this platform. Age verification is mandatory — not optional — and is enforced before withdrawal and at any point 10wine has reasonable grounds to doubt an account holder's age.
Being 18 or older does not make online gambling legal in Pakistan. Under the Prevention of Gambling Act, 1977, and other applicable legislation, online gambling is broadly restricted. 10wine does not claim to hold authorisation from the Government of Pakistan, the PTA or any Pakistani provincial authority. Users are solely responsible for understanding whether their participation is lawful in their location.
Age alone does not make gambling appropriate for every individual. Even among eligible adults, gambling carries risk and is not suitable for everyone. If you are uncertain whether gambling is right for you — financially, emotionally or circumstantially — please take time to reflect before registering.
Keeping Minors Safe: If you are a parent or guardian and believe a minor may have accessed 10wine using your details or their own, contact us immediately at [email protected]. We will act without delay.
Parental Controls: We recommend that households with minors use dedicated parental control software to restrict access to gambling sites. These tools are independent of 10wine's own systems.
Know the Signs
Problem gambling rarely announces itself loudly. It tends to develop gradually — small shifts in behaviour and attitude that can become serious before they are noticed. The warning signs below are not a diagnosis, but they are worth taking seriously.
If you recognise several of these patterns in your own behaviour — or in someone you care about in Karachi, Lahore, Islamabad or anywhere in Pakistan — please use the tools available on your account or reach out to a trusted person.
Acknowledging a problem is always the hardest part. Everything after that can be addressed. Please do not wait.
Placing larger bets to recover money already lost, or returning to the platform quickly after a losing session to "win it back". This pattern accelerates losses and is one of the most common indicators of problematic gambling.
Using funds allocated for rent, household expenses, bills, children's needs or any other essential obligation to fund gambling. No bet is worth your family's financial stability.
Concealing the amount of time or money spent gambling from family members, friends or partners. Secrecy is a strong signal that you sense your gambling has moved beyond comfortable limits.
Progressively increasing stake sizes not because you can afford to, but because smaller wagers no longer feel exciting. This is a recognised pattern of tolerance development similar to other addictive behaviours.
Feeling anxious, irritable or depressed when unable to gamble, or experiencing sharp mood swings depending on whether recent sessions were wins or losses. Gambling should never be the primary source of emotional regulation.
Prioritising gambling over work, family time, social obligations or personal wellbeing. If people around you have expressed concern, their perspective deserves consideration.
Self-Assessment
These questions are based on standard responsible gambling screening frameworks. Answer honestly — there are no right or wrong answers, only useful ones.
Have I ever bet more money than I could comfortably afford to lose?
Have I ever returned to gambling the next day to try to win back money I lost?
Have I borrowed money or sold possessions to fund gambling?
Has gambling ever caused me to miss work, family commitments or important responsibilities?
Have I ever felt the need to hide my gambling from family or friends?
Have I ever felt restless, anxious or irritable when trying to cut down or stop gambling?
Has gambling ever been my main way of escaping problems or bad feelings?
Have I ever felt that I needed to gamble with increasingly larger amounts to get the same feeling of excitement?
If you answered "yes" to two or more of these questions:
Your answers suggest that gambling may be causing you harm. This is not a judgment — it is useful information. We strongly encourage you to use the self-exclusion tool in your 10wine account settings, take a break from gambling and speak with a trusted person about your situation. Professional support from a mental health practitioner familiar with behavioural addictions is also recommended.
Step-by-Step Guide
All responsible gambling tools on 10wine are available directly from your account. Here is how to access and configure them.
Access your 10wine account using your registered credentials. Ensure you are using a secure, private device — never a shared or public computer.
Navigate to the Account Settings section from the top menu or your profile icon. Look for the "Responsible Gambling" or "Player Safety" section within settings.
Select the tools you want to activate — deposit limits, loss limits, session reminders, cool-off periods or self-exclusion. Each tool has clear instructions and confirmation steps.
Confirm your settings and revisit them periodically. Your circumstances change — your limits should reflect your current financial situation, not the one you had when you first registered.
Can't find the settings? Contact 10wine support at [email protected] and we will walk you through the process. Support is available 24/7, including in Urdu on request. We will never make this difficult.
Support & Resources
Problem gambling is a recognised behavioural health condition. It is not a character flaw or a sign of weakness. Seeking help is a sign of strength. The following guidance is provided for users who need support beyond what 10wine's platform tools can offer.
If gambling is causing you immediate financial, emotional or family crisis — please stop playing now and reach out for help. Your account tools are available immediately: you can self-exclude right now from your account settings or by contacting [email protected].
Speak to a trusted family member, a doctor, a mental health professional or a religious counsellor. In Pakistan, mental health professionals and general practitioners can provide referrals to behavioural health support services. Do not try to manage a serious gambling problem alone.
Gambling addiction support infrastructure in Pakistan is developing. Currently, the most accessible routes to professional help include:
Important disclaimer: The organisations listed above are referenced for informational purposes. 10wine does not have formal relationships with these organisations and cannot guarantee service availability, response times or outcomes. Users should independently verify contact details and service availability before relying on any external support resource.
Healthy Gambling Habits
Responsible gambling is about awareness and habit, not just crisis prevention. These guidelines apply to every 10wine user regardless of how often or how much they play.
Before each session, decide on a maximum amount and treat it as already spent — entertainment money, like a cinema ticket or a restaurant meal. When it is gone, the session ends. This one habit prevents the majority of gambling-related financial harm.
Decide how long you will play before you open the platform — not during the session when excitement makes time feel short. Use the session reminder feature on 10wine to enforce it. A natural stopping point, decided in advance, is far more effective than one decided in the heat of a match.
A losing session is a normal part of gambling — the house always has an edge over time. Chasing losses by increasing stakes or extending sessions is the fastest way to turn a manageable loss into a damaging one. Accepting a loss and closing the session is the disciplined and correct response.
Gambling while stressed, upset, tired, or under financial pressure leads to poorer decisions and higher risk of harm. If you are going through a difficult period — personally, financially or professionally — it is a good time to activate a cool-off period rather than increase your gambling activity.
The account history section shows you exactly what you have deposited, wagered and won or lost over any chosen period. Review it honestly once a month. If the numbers surprise you — if you have spent more than you remember or intended — that is important information worth acting on.
A healthy relationship with gambling means it is one of many activities in your life — not the main one. Maintaining relationships, hobbies and interests outside gambling is genuinely protective. The cricket season ends; PSL comes and goes. Life does not need to pause for every wager.
Play Informed. Play Safely.
You have taken the time to read about responsible gambling. That matters. Whether you are ready to explore the platform with your limits set, or you need to talk to support about a cool-off — we are here for both. Gambling is better when it is safe.
18+ only · Adults only · Gamble responsibly · Local laws apply · [email protected] available 24/7